Clinical Services Manager

As Clinical Service Manager, you be responsible for clinical leadership and support the General Manager with operations within the Home.

 

 

Join a Leader in Integrated Healthcare

Seeking a Clinical Service Manager | Armstrong Creek

Location: Armstrong Creek

Job Type: Full time

 

At TLC Healthcare, we are committed to being leaders in innovative and integrated healthcare, renowned for providing wellbeing and care to our communities. We are seeking an experienced and passionate Clinical Services Manager to join our leadership team at TLC Warralily Gardens in Armstrong Creek.

This is an exciting opportunity for a senior Registered Nurse who thrives in a leadership role and is passionate about delivering exceptional, person-centred care while supporting and developing high-performing clinical teams. The role provides clinical leadership across the home and works closely with the General Manager to drive quality outcomes, compliance, workforce capability and resident wellbeing.

 

About the Role

As the Clinical Services Manager, you will provide operational and clinical leadership to nursing and care teams, ensuring the delivery of safe, high-quality and resident-focused care. You will play a key role in supporting accreditation outcomes, clinical governance, workforce development and continuous quality improvement initiatives.

 

Key Responsibilities

• Lead and support clinical and care teams to deliver exceptional person-centred care.
• Partner with the General Manager on operational and clinical management of the home.
• Monitor clinical performance, quality indicators, audits and compliance outcomes.
• Oversee care planning, assessments, clinical documentation and reviews.
• Provide coaching and support to nursing leaders on complex clinical matters.
• Manage clinical education programs, competency development and workforce capability.
• Support incident management, complaint resolution and risk mitigation activities.
• Contribute to roster management, staffing oversight and workforce planning.
• Drive continuous improvement initiatives to enhance resident outcomes and service quality.
• Promote a positive, collaborative and inclusive workplace culture.

 

About You

To be successful in this role, you will bring:

• Current AHPRA registration as a Registered Nurse (Division 1).
• Demonstrated leadership experience within aged care, healthcare or residential care environments.
• Strong knowledge of aged care standards, accreditation requirements, AN-ACC, infection prevention and clinical governance frameworks.
• Exceptional communication, stakeholder engagement and people leadership skills.
• Proven ability to support, coach and develop clinical teams.
• Experience managing clinical risk, quality systems and continuous improvement programs.
• Strong analytical, problem-solving and decision-making capabilities.
• A genuine commitment to person-centred care and resident wellbeing.

 

Requirements

• Minimum 4 years’ experience in a clinical leadership role
• Strong knowledge of the Aged Care Quality Standards
• Current AHPRA registration (Division 1)
• NDIS Worker Screening Check (includes police check)
• Up-to-date COVID-19 vaccinations (3 doses) and 2026 Influenza vaccination
• Proof of Australian work rights

 

What you’ll get

• Exclusive TLC Employee Shopping Portal access and receive significant wholesale discounts on everyday items
• Program of employee and wellbeing initiatives     
• Employee Assistance Program    
• Enrolment into our ongoing leadership development program 
• Discounted health insurance     
• Free gym membership      
• Novated leasing 

 

Why Join TLC Healthcare?

At TLC, our values guide everything we do:

Respect | Accountability | Excellence | Collaboration | Integrity | Innovation

We offer:

A rewarding leadership opportunity within a growing healthcare organisation.

Ongoing professional development and career progression opportunities.

A supportive and collaborative leadership team.

The opportunity to positively impact the lives of residents, families and employees.

Competitive remuneration and employee benefits.

 

Apply Today

If you are a passionate clinical leader looking to advance your career and drive excellence in aged care, we’d love to hear from you.

 

 

TLC Healthcare operate on a direct sourcing model and request agencies to respect no unsolicited contact for vacancies advertised.

 

For any questions regarding this role, please feel free to contact Talent Acquisition at [email protected]  

To learn more about the benefits of joining Team TLC, please visit our website tlchealthcare.com.au

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.        

Our culture is based on a supportive team environment where people thrive and achieve their best professionally.        

TLC Healthcare encourage all people of different backgrounds to apply.       

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.