ICT Application Support Engineer

Join TLC Healthcare – Leaders in Integrated Healthcare

Position: ICT Application Support Engineer
Employment Type: Full-time
Location: Melbourne, VIC and surrounds
Annual Salary: $75,000 – $95,000

TLC Healthcare is on the move — and we want you to be part of it.
As we expand our digital capability and enhance the technologies that power our growing integrated healthcare network, we’re investing in exceptional ICT talent that shares our drive for innovation and excellence.

We’ve been recognised as an Employer of Choice for ten consecutive years and proudly received the Global Healthy Workplaces Award for Large Employers in 2024. Our commitment to excellence, innovation, and wellbeing is at the heart of everything we do.

About the Role

We’re seeking an experienced ICT Application Support Engineer to support, optimise and enhance TLC Healthcare’s diverse application landscape. Reporting to the General Manager – ICT, you’ll play a critical role in ensuring our business systems remain stable, high-performing, secure, and aligned with organisational needs.

Working within a collaborative ICT team, you’ll provide Level 3 support, lead technical troubleshooting, drive integration improvements, and support the delivery of new and upgraded applications across our clinical, corporate, and operational environments.

Key Responsibilities

As ICT Application Support Engineer, you will ensure TLC’s applications are reliable, secure and evolving to meet business needs. Your responsibilities include:

• Champion TLC’s mission, values, and continuous improvement culture
• Provide Level 3 technical support and act as escalation point for L1/L2 teams
• Ensure stability, performance and availability of enterprise applications
• Lead advanced troubleshooting, root cause analysis and issue resolution
• Support and optimise cloud and on-prem applications (MS365, Dynamics, Azure, ERP, HRIS, Finance, Clinical)
• Deliver and support integrations, upgrades, enhancements and new implementations
• Manage SaaS platforms, vendors, licensing and support agreements
• Maintain technical documentation, testing processes and application configurations
• Participate in Agile/Scrum project delivery across migrations, implementations and system improvements
• Collaborate with internal departments, ICT teams and external vendors
• Support change management, patching, cyber security and ICT policy compliance
• Contribute to continuous improvement and innovation across the ICT landscape

Qualifications / Experience Required

• Tertiary qualifications in IT, Computer Science, Information Systems or related field
• 5–10 years’ experience in ICT application support, integration, implementation or infrastructure support
• Strong experience with Microsoft technologies (365, Dynamics, Azure)
• Experience with BI/reporting platforms (Power BI)
• Proven experience supporting enterprise systems across Finance, HRIS, Clinical and ERP environments
• Experience with SaaS applications and cloud environments
• SQL administration, scripting, APIs (REST/SOAP), and software architecture understanding
• Experience with application platforms such as Best Practice, Manad, Bepoz, Hotdoc, Epicor, Sinpro, Freshdesk or similar
• Ability to communicate effectively with both technical and non-technical audiences

Things that matter to us

• Demonstrated strength in collaboration, communication and continuous improvement
• Up-to-date COVID-19 vaccinations
• Satisfactory Police Check
• NDIS Clearance (if required)
• Working with Children Check
• Proof of eligibility to work in Australia
• Current Victorian Driver’s Licence

What we offer

• Employee and wellbeing initiatives
• Employee Assistance Program
• Ongoing professional development and career pathways
• Leadership development and coaching
• Discounted health insurance
• Free gym membership

 

Why Join TLC?

Award-Winning Culture

Recognised as an Employer of Choice for 9 consecutive years and winner of the Global Healthy Workplaces Award, we’re proud of our values-led, inclusive culture.

Real Impact

Your work directly contributes to improving lives through innovative aged care, medical, and wellness services.

Leadership & Growth

We invest in our people with ongoing leadership development, coaching, and career pathways across a growing organisation.

Wellbeing Comes First

Enjoy access to free gym membership, discounted health insurance, employee wellbeing programs, and a supportive team environment.

Innovation & Expansion

Be part of a business that’s expanding and evolving — with new services, technologies, and opportunities to lead change.

Diversity & Inclusion

We celebrate individuality and welcome people from all backgrounds. Our team thrives on collaboration, respect, and shared purpose.

 

All applications must be submitted through our website.  

 

 For any questions regarding this role, please feel free to contact Talent Acquisition at [email protected]  

To learn more about the benefits of joining Team TLC, please visit our website tlchealthcare.com.au

 

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.     

Our culture is based on a supportive team environment where people thrive and achieve their best professionally.     

At TLC, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are respected, valued, and empowered. We believe that embracing different perspectives strengthens our organisation and enhances our ability to serve our communities with integrity and compassion.

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.