Quality Indicator Surveyor

TLC Healthcare is seeking a Quality Indicator Surveyor to support the collection of resident feedback and quality data across our aged care homes. This is a casual opportunity suited to someone who is empathetic, detail-oriented and passionate about improving care outcomes.

• Location: Wallington and Altona North (travel between sites)
• Role Type: Casual

About TLC Healthcare

TLC Healthcare is a leader in innovative and integrated healthcare, committed to delivering wellbeing to our communities. We live our values every day — Respect, Accountability, Excellence, Collaboration, Integrity and Innovation — and we’re proud of our inclusive, high-performing culture.

Our Quality and Risk team plays a critical role in ensuring we deliver safe, high-quality and person-centred care to every resident.

About the Role

As a Quality Indicator Surveyor, you will engage directly with residents and their families to collect feedback on quality of care and quality of life. Using empathetic and supportive communication techniques, you will conduct surveys, coordinate schedules and ensure timely data collection across our homes.

Working collaboratively with home teams and leadership, you will support the accurate capture, management and reporting of mandatory Quality Indicator data, contributing to continuous improvement initiatives across the organisation.

 

What You’ll Be Doing

• Conduct quality of care and quality of life surveys with residents
• Communicate effectively and sensitively with residents and their families
• Coordinate survey schedules and manage interview appointments
• Ensure surveys are completed within required timeframes
• Collect, enter and maintain accurate Quality Indicator data
• Support reporting and follow-up activities for continuous improvement
• Maintain compliance with privacy, documentation and regulatory requirements
• Build strong relationships with stakeholders across multiple homes

 

What You’ll Bring

• Experience in aged care, healthcare or a customer-facing role (desirable)
• Strong interpersonal and communication skills with a compassionate approach
• Ability to engage with residents using empathy and professionalism
• High level of computer literacy (including Microsoft Office systems)
• Strong organisational and time management skills
• Ability to work autonomously and manage workload effectively
• Understanding of Aged Care Quality Standards and privacy requirements (desirable)

 

What We Offer

• Casual, flexible work across multiple TLC locations
• Opportunity to contribute to meaningful quality and care outcomes
• Supportive and collaborative team environment
• Ongoing training and development
• Free gym membership
• Novated leasing

 

What You’ll Need

• NDIS Worker Screening Check
• Up-to-date COVID-19 and Influenza vaccination
• Current Victorian Driver’s Licence
• Eligibility to work in Australia

 

If you are passionate about improving resident experiences and driving quality outcomes in aged care, we’d love to hear from you.

Apply now and be part of TLC Healthcare’s journey to excellence.

 

For any questions regarding this role, please feel free to contact Talent Acquisition at [email protected] 

To learn more about the benefits of joining Team TLC, please visit our website tlchealthcare.com.au

 

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.

Our culture is based on a supportive team environment where people thrive and achieve their best professionally

At TLC, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are respected, valued, and empowered. We believe that embracing different perspectives strengthens our organisation and enhances our ability to serve our communities with integrity and compassion.

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.