Resident Liaison Officer- Aged Care

Resident Liaison Officer

Clifton Views | Aged Care

Location: Fitzroy North

Job Type: Full time

 

TLC Healthcare is seeking an experienced and customer-focused Resident Liaison Officer to join our team at Clifton Views. This is a key role responsible for delivering an exceptional admissions experience for prospective residents and their families while supporting occupancy outcomes for the home.

 

About the Role

The Resident Liaison Officer is the first point of contact for prospective and existing residents, providing tours, managing enquiries, coordinating admissions, and delivering ongoing post-admission support. This role works closely with the General Manager and key stakeholders to build strong referral networks and ensure compliance with aged care legislation and organisational policies.

 

Key Responsibilities

• Provide outstanding customer service to prospective residents, residents, and their representatives
• Manage enquiries, tours, walk-ins, and admissions processes in a timely and professional manner
• Coordinate and facilitate resident admissions, including financial and documentation requirements
• Build and maintain strong relationships with referrers and community stakeholders
• Manage waitlists and support occupancy targets
• Ensure display rooms and the home are always presentation-ready
• Maintain accurate records and ensure compliance with the Aged Care Act and accreditation requirements
• Contribute to marketing, referrer engagement, and occupancy planning in collaboration with the General Manager and Marketing team
• Liaise with residents and families post-admission to ensure a smooth transition into the home 

 

About You

To be successful in this role, you will have:

• Experience in aged care admissions, sales, or a similar customer-focused role
• Knowledge of the Aged Care Act, accreditation requirements, and admissions processes (desirable)
• An understanding of aged care financial arrangements
• Experience with AN-ACC funding model
• Strong interpersonal, written, and verbal communication skills
• The ability to build trust and rapport with residents, families, and referrers
• Excellent organisational skills with the ability to manage priorities and work autonomously
• Strong computer literacy, including MS Office and industry-specific systems
• A commitment to resident-focused care and continuous improvement

 

Compliance Requirements

• Satisfactory NDIS Worker Screening Check (including National Criminal History Police Check)
• Completion of mandatory training requirements
• Right to work in Australia
• Current Victorian Driver’s Licence
• Up-to-date COVID-19 and 2026 Influenza vaccinations

 

What you’ll get    

• Program of employee and wellbeing initiatives    
• Exclusive access to TLC Employee Shopping Portal   
• Employee Assistance Program   
• Ongoing leadership development and coaching  
• Discounted health insurance    
• Free gym membership     
• Novated leasing    

 

Why Join TLC Healthcare?

At TLC Healthcare, our mission is to be leaders in innovative and integrated healthcare, delivering wellbeing and care to our communities. We value Respect, Accountability, Excellence, Collaboration, Integrity, and Innovation, and we are committed to providing a supportive and inclusive workplace where our people can thrive.

 

If you are passionate about delivering exceptional service and making a meaningful difference in the lives of residents and their families, we would love to hear from you.

 

Apply now to join the team at Clifton Views.

 

For any questions regarding this role, please feel free to contact Talent Acquisition at [email protected] 

 

To learn more about the benefits of joining Team TLC, please visit our website tlchealthcare.com.au

 

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.

 

Our culture is based on a supportive team environment where people thrive and achieve their best professionally

At TLC, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are respected, valued, and empowered. We believe that embracing different perspectives strengthens our organisation and enhances our ability to serve our communities with integrity and compassion.

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.