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13 August 2020

Message from our CEO

TLC's homes remain free of COVID-19

To All Members of the TLC Community

I am pleased to confirm that TLC’s homes remain COVID-19 free at this time, and I would like to sincerely thank my team for all the work they are doing to keep our residents safe. This is a remarkable achievement considering 116 aged care homes across Victoria have experienced COVID-19 outbreaks. I also want to thank all the members of the TLC community for your understanding and support of the measures we have put in place to minimise the risk of exposure to our residents and staff.

In order to comply with various restrictions across Victoria, TLC has taken the decision to restrict the visiting hours for nominated registered carers to between the hours of 9:00am and 7:00pm.

Please note that under the current COVID-19 restrictions only one registered carer is able to visit a TLC home to provide care to a resident once a day, for a maximum duration of 1 hour.

TLC is monitoring all registered carer visits to confirm all are compliant, ensuring fairness for all. Under extenuating circumstances there may be exceptions to these limitations; if you wish to discuss your personal circumstances please contact the General Manager of your home.

To ensure that TLC Aged Care complies with government directives, we are providing each of our registered carers with a photo ID card. If you do not have a photo ID card, please request one at reception between 9:00am and 5:00pm, Monday to Friday.

On entering and exiting a TLC Aged Care home, you MUST swipe your photo ID card. Please ensure that you swipe your card on entry and exit, so that we can manage the number of people visiting our homes, and the duration of these visits. If you do not swipe your card on departure, we may contact you to confirm that you have exited our home within the 1 hour time limit and verify this with our CCTV footage.

Proactive COVID-19 testing of our residents, staff and contractors at all of our homes will continue on a regular basis. The TLC Primary Care team will test all staff, contractors and residents as required.

In the event of an outbreak, it is important that we are able to communicate with you quickly and effectively. If you are not receiving email updates from TLC, can you please contact the Resident Liaison of your home to ensure that we have your correct email address on our records?

If you have any questions or concerns please speak to our General Managers directly, or email the TLC Coronavirus Taskforce at

If you require an urgent response to your email, please mark the subject as ‘Urgent’, otherwise we will answer you between the hours of 9:00am and 5:00pm daily.

Once again, thank you for your cooperation and understanding during these necessary restrictions. Please stay safe, and we will continue to keep you updated of developments as they occur.

Yours sincerely

Lou Pascuzzi
Chief Executive Officer
TLC Healthcare