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Message from our CEO

TLC’s response to COVID-19 

To All Members of the TLC Community

I am pleased to report that TLC still remains free of any COVID-19 outbreaks at this time. Team TLC have been working tirelessly to ensure that this remains the case for as long as possible.

As a result of their hard work, TLC remains open for visitors and new admissions, however strict protocols are in place. These protocols must be observed by our residents, visitors, staff and every person who enters our locations. The protocols are detailed in the attached fact sheet.

Resident movements

The Department of Health & Human Services has directed all Victorians to remain in their homes, unless to perform certain activities. All TLC residents MUST remain in the home until this directive is lifted.

TLC is obliged to report any person leaving the home to the police. The police have strong powers to enforce these directions and can issue on the spot fines up to $1,652.00 for individuals and up to $9,913.00 for businesses.

Any resident leaving their home will be subject to a 7 day in-room isolation period upon their return. If a resident has errands that they need attended to, they can speak to their Care Manager or the General Manager.

To minimise the risk of residents being exposed to COVID-19 in hospital, where possible, TLC’s general practitioners and nurses are working to manage ailments in the home. In the event that a resident’s condition requires a transfer to hospital, we will consult with them and/or their medical power of attorney.

TLC Primary Care’s General Practitioners are on-site in our homes, and available to care for residents during this time. If residents would like to become a patient of TLC Primary Care, and be treated by one of our General Practitioners, they can speak to their Care Manager or a Registered Nurse.

Influenza vaccinations

On or after 1 May 2020, any person entering a TLC home must have an up to date vaccination against influenza as directed by the Chief Health Officer.

Our general practitioners strongly recommended that all residents also have an influenza vaccination this year. They are not obliged to do so, but a vaccination will reduce their risk of contracting influenza when we recommence outings to venues outside of our home.

Influenza vaccinations are also available to family members from our TLC Primary Care medical centre at a cost of $15.00. The cost of the vaccination may be bulk billed if you are eligible for a Government funded vaccine.

New admissions & residents returning from hospital

New residents admitted to TLC's homes, and residents returning from hospital, will be placed under precautionary isolation in their room for 7 days. These residents will be required to wear a protective mask when being attended to by staff.

Personal Protective Equipment (PPE)

The Department of Health & Human Services is not recommending the use of Personal Protective Equipment (PPE), such as gloves and face masks, by aged care staff who are working with residents that show no symptoms of COVID-19. To ensure that we maintain our supply of PPE for a potential COVID-19 outbreak, we will not be issuing staff with PPE, unless instructed to do so by the Department of Health & Human Services.


Every TLC home is equipped with a public phone providing free local, national and mobile phone calls for residents to maintain regular contact with their families. Of course, many of our residents also have their own mobile phones. TLC is also investigating other methods to support ongoing contact between our residents, their families and friends.

As always, but particularly during this time, we encourage you to maintain regular contact by phone, or other means, with loved ones while face-to-face visits are minimised. We also encourage you, your family and friends to write letters or send cards to each other. If you would like assistance to contact your family, or a friend, please speak to a TLC Wellbeing team member. JB Hi-Fi are offering TLC residents and their families exclusive discounts on a range of communication products; visit to make a purchase.

The TLC Coronavirus Taskforce continues to be available to answer any queries or concerns you may have.  The Taskforce can be contacted at: Your email will be answered between the hours of 6:00am until 10:00pm daily.

We appreciate your cooperation with our team in keeping our residents, staff and visitors safe and well. Thank you again for your assistance and support.

Yours sincerely

Lou Pascuzzi
Chief Executive Officer
TLC Healthcare