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23 June 2020

Message from our CEO

Increase in COVID-19 cases in Victoria

To All Members of the TLC Community

You may be aware that some Australian states have relaxed their COVID-19 protocols for visitors to aged care homes; this does not include Victoria. Given the current increase in cases in Victoria, TLC’s strict entry protocols will remain in place and will be reviewed after 31 August 2020. The protocols for visiting residents in TLC’s homes remain unchanged, as detailed in our COVID-19 Fact Sheet.
The Victorian Department of Health has identified a number of COVID-19 hotspots including the following local government areas:
  • Hume
  • Casey
  • Brimbank
  • Moreland
  • Cardinia
  • Darebin

If you live in one of these COVID-19 hotspot areas, please minimise, delay, or cancel your visits to TLC homes. If you live outside one of these identified areas, please reconsider your need to visit these areas for any reason. If you are experiencing COVID-19 symptoms, or have been in contact with a diagnosed case, you will not be permitted to enter any TLC home. The TLC Wellbeing team are happy to continue to support your contact with our residents through Skype. 

I also want to reiterate that if you have been issued with a TLC photo ID card, you must show it to the TLC staff member monitoring the entrance when visiting a TLC home. You must have either your TLC photo ID card or proof of your influenza vaccination status with you, or you will NOT be able to enter the home. For privacy reasons, staff are not able to access your online influenza vaccination status records to permit entry to the home.

If you require a TLC photo ID card, you can request one from reception Monday to Friday from 9:00am to 5:00pm. If you require a replacement card, a $20.00 fee will be payable in advance. Until your card has been issued, you must have proof of your influenza vaccination status with you, or you will NOT be able to enter the home.

TLC has completed the installation of temperature screening cameras at the entrances to all our homes. These cameras will expedite our entry protocols by reading your body temperature as you pass by, and alerting staff if your body temperature is abnormal. During the initial testing period, non-invasive physical temperature checks will continue at our entrances.

The TLC Coronavirus Taskforce continues to be available to answer any queries or concerns you may have. The Taskforce can be contacted at If you require an urgent response to your email, please mark the subject as ‘Urgent’, otherwise we will answer you between the hours of 9:00am and 5:00pm daily.

We are at a critical stage of the COVID-19 outbreak in Victoria, so we need to be extremely vigilant about the movement of people through our homes. Thank you for working with us to protect our people, and for your cooperation during these challenging times.

Yours sincerely

Lou Pascuzzi
Chief Executive Officer
TLC Healthcare