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8 July 2020

Message from our CEO

Stay at home directions for metropolitan Melbourne & the Shire of Mitchell

Several aged care homes in the state have recently reported cases of COVID-19, but I am pleased to confirm that all of TLC’s homes remain coronavirus free at this time.

Effective from midnight tonight, metropolitan Melbourne and the Shire of Mitchell are once again under stay at home directions. The only reasons people in metropolitan Melbourne and the Shire of Mitchell should be leaving their homes is for:

  • shopping for food and essential items
  • care and caregiving
  • daily exercise
  • work and study that cannot be done from home

Accordingly, we ask that you do not visit any TLC Aged Care home unless it is absolutely essential that you do so.

If it is essential that you visit a TLC Aged Care home, your visit will be subject to our strict entry protocols that are detailed in the COVID-19 Updated Fact Sheet. We also encourage you to download the Australian Government COVIDSafe app onto your smart phone to assist with tracing in the event of an outbreak.

If you are experiencing COVID-19 symptoms, or have been in contact with a diagnosed case, you will not be permitted to enter any TLC home under any circumstances.

The TLC Wellbeing team are happy to continue to support your contact with our residents through Skype.

If you have any questions or concerns you can speak to our General Managers, or email the TLC Coronavirus Taskforce at If you require an urgent response to your email, please mark the subject as ‘Urgent’, otherwise we will answer you between the hours of 9:00am and 5:00pm daily.

We understand that it is difficult to reduce contact with your loved ones to essential visits only, but we are at a critical stage of the COVID-19 outbreak in Victoria. We need to be extremely vigilant about the movement of people through our homes, and we thank you for your understanding and cooperation.

Yours sincerely

Lou Pascuzzi
Chief Executive Officer
TLC Healthcare