General Manager Operations

General Manager – Operations

Job Type: Full- time

Location: Melbourne and flexible to travel across various TLC sites

 

TLC Healthcare is a leading provider of innovative, integrated aged care services, renowned for delivering high-quality wellbeing and care to our communities. Guided by our values of Respect, Accountability, Excellence, Collaboration, Integrity and Innovation, we are seeking an exceptional General Manager – Operations to join our executive operations team.

 

About the Role

Reporting to the Chief Operating Officer, the General Manager – Operations plays a pivotal leadership role across TLC’s aged care portfolio. You will work closely with, Regional Operations Managers,  General Managers, care teams and corporate support functions to ensure the delivery of high-quality, compliant and resident-focused care across all sites.

 

This role provides operational leadership and hands-on support across Admissions, AN-ACC, Quality, Human Resources and Accreditation, while driving continuous improvement, regulatory compliance and strong operational performance.

 

Key Responsibilities

• Provide operational leadership and support across all TLC Aged Care Homes, including relief support during GM leave or vacancies
• Partner with General Managers to achieve key performance targets including occupancy, AN-ACC outcomes, quality indicators and strengthened Aged Care Quality Standards and Care Minutes
• Support and oversee accreditation readiness, continuous improvement plans and regulatory compliance
• Lead and contribute to key operational and quality improvement projects across the group
• Provide coaching, mentoring and training support to site leadership teams
• Collaborate with executive leaders across Operations, Quality & Risk, HR and Health & Safety or as required
• Act as an advocate for resident-centred care, workplace safety, ESG initiatives and a positive organisational culture
• Ensure an exceptional customer service experience for residents, families, staff and external stakeholders
• Supportive and approachable operational leader focused on coaching and continuous improvement
• Work closely with the Quality and Risk team

 

 

About You

You are a confident, values-driven senior leader with extensive experience in aged care operations. You thrive in complex environments, are highly collaborative, and excel at influencing, problem-solving and driving improvement across multiple sites.

 

Essential Qualifications & Experience

• Current AHPRA registration as a Registered Nurse
• Significant experience in aged care operations
• Demonstrated expertise in AN-ACC, funding and aged care financial frameworks
• Strong working knowledge of the Aged Care Act, Accreditation Standards and compliance requirements
• Experience supporting multi-site operations and leading through change
• Strong, values-driven people leader who leads by example

 

Key Skills & Attributes

• Outstanding stakeholder management and communication skills
• Strong analytical, problem-solving and decision-making capability
• Proven ability to lead, motivate and support senior leaders
• High level of professionalism, accountability and integrity
• Commitment to continuous quality improvement and resident-focused care
• Strong computer literacy, including Microsoft Office and industry systems

 

Compliance Requirements

• Satisfactory NDIS Worker Screening Check (including National Criminal History Police Check)
• Completion of mandatory training requirements
• Right to work in Australia
• Current Victorian Driver’s Licence
• Up-to-date COVID-19 and Influenza vaccinations

 

What you’ll get    

• Program of employee and wellbeing initiatives    
• Exclusive access to TLC Employee Shopping Portal   
• Employee Assistance Program   
• Ongoing leadership development and coaching  
• Discounted health insurance    
• Free gym membership     
• Novated leasing    

 

Why Join TLC Healthcare?

• Senior – Management level operational role with genuine influence and impact
• Opportunity to work with a values-driven, people-focused organisation
• Supportive, collaborative executive leadership team
• Meaningful opportunity to improve outcomes for residents, families and staff

 

Apply now to join TLC Healthcare and play a key role in shaping the future of aged care operations.

 

For any questions regarding this role, please feel free to contact Talent Acquisition at [email protected] 

 

To learn more about the benefits of joining Team TLC, please visit our website tlchealthcare.com.au

 

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.

 

Our culture is based on a supportive team environment where people thrive and achieve their best professionally

At TLC, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are respected, valued, and empowered. We believe that embracing different perspectives strengthens our organisation and enhances our ability to serve our communities with integrity and compassion.

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.