Chief Operating Officer- Aged Care

Chief Operating Officer (Aged Care) — Senior Executive 

Location: St Kilda Road, Melbourne

Job Type: Full-time

Remuneration: Total package: $550,000 including superannuation + discretionary 15% bonus (of total package), payable annually.

 

TLC Healthcare is a leader in innovative and integrated healthcare, with 12 residential aged care homes and a broader model that integrates aged care with primary care, allied health, training and community precincts. This is a rare opportunity to step into a critical executive role and make a genuine impact — fast.

 

The opportunity

Reporting directly to the Chief Executive Officer and Managing Director, the Chief Operating Officer (Aged Care) is accountable for the end-to-end operational performance of TLC’s aged care portfolio — with a mandate to deliver results and strengthen governance in a highly regulated environment. This is a hands-on executive role requiring high visibility across services and the ability to step into operational detail when required.

The role incumbent will bring strong and contemporary clinical expertise and will work closely with all other executives, and in particular with the Chiefs of Clinical, Quality and HR to ensure safe, compliant and high-quality outcomes.

 

Key deliverables (what success looks like)

You will drive the core performance levers across the portfolio, including:

• Occupancy growth and performance
• AN-ACC performance and funding optimisation
• Care minutes delivery and compliance
• QFR discipline and performance outcomes
• Consistent operational execution aligned to regulatory and compliance obligations, including constructive engagement with the Aged Care Quality and Safety Commission.

 

What you’ll be doing

• Lead multi-site operations to achieve agreed quality, compliance, financial, occupancy and performance outcomes.
• Ensure strong systems and cadence for compliance, care minutes and regulatory readiness, providing assurance to the CEO, other execs and Board.
• Translate strategy into measurable operational plans and deliver outcomes at pace, supporting growth and expansion initiatives.
• Build a high-performance, values-aligned culture; lead and develop senior operational leaders.
• Provide executive oversight of outsourced service arrangements (including hospitality and cleaning) and vendor performance.
• Maintain strong stakeholder management with regulators, vendors and community partners.

 

About you

You’re an experienced, contemporary operator who can lead in complexity and scrutiny. You will bring:

• Senior executive leadership experience within the Australian aged care sector (multi-site).
• Strong commercial acumen and the ability to drive performance outcomes across occupancy, funding and workforce models.
• Deep understanding of the aged care legislative, regulatory and funding environment (including care minute obligations and AN-ACC).
• A practical, visible leadership style — confident to be on site and hands-on when required.
• High integrity, resilience and strong stakeholder management, including regulators.

 

Location & travel

Based at TLC Head Office in St Kilda, with regular travel to sites as required. Secure parking is available at the St Kilda Head Office.

 

Compliance Requirements

• Satisfactory NDIS Worker Screening Check (including National Criminal History Police Check)
• Completion of mandatory training requirements
• Right to work in Australia
• Current Victorian Driver’s Licence
• Up-to-date COVID-19 and Influenza vaccinations
• AHPRA registration
• Nursing Qualifications

 

What you’ll get    

• Program of employee and wellbeing initiatives    
• Exclusive access to TLC Employee Shopping Portal   
• Employee Assistance Program   
• Ongoing leadership development and coaching  
• Discounted health insurance    
• Free gym membership     
• Novated leasing    

 

Why TLC

TLC is recognised as an Employer of Choice and has an exceptional, award-recognised culture built on Respect, Accountability, Collaboration, Integrity, Innovation and Excellence. We invest in development and provide extensive employee benefits and wellbeing initiatives designed to help our people thrive.

 

How to apply

Applications must be addressed to the Chief Human Resources Officer Elvera Liebenberg [email protected] and include a cover letter, and a current resume.

Given the critical nature of this role, applications will be assessed on receipt, and the process may progress prior to the advertised close date of 14^th June 2026.

 

For any questions regarding this role, please feel free to contact Talent Acquisition at [email protected] 

 

To learn more about the benefits of joining Team TLC, please visit our website tlchealthcare.com.au

 

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.

 

Our culture is based on a supportive team environment where people thrive and achieve their best professionally

At TLC, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are respected, valued, and empowered. We believe that embracing different 

perspectives strengthens our organisation and enhances our ability to serve our communities with integrity and compassion.

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.