Clinical Services Manager

We are seeking an experienced Clinical Services Manager to lead clinical care delivery and support our team to provide high-quality, person-centred outcomes for residents. This is a key leadership role partnering with the General Manager to drive clinical excellence, compliance, and a positive team culture.

• Location: TLC The Heights Aged Care | Donvale VIC
• Job Type:  Full Time

About us

TLC Healthcare is an innovative and integrated healthcare provider, delivering aged care, health and wellbeing services across Victoria. We are committed to delivering exceptional care and outcomes for our residents, supported by strong values of respect, integrity, collaboration and excellence.

Nestled in the leafy eastern Melbourne suburb of Donvale, our aged care residence in Donvale – ‘The Heights’ – is a stylish and refined residential aged care home. Conveniently situated near shops and public transport, The Heights proudly offers a comprehensive array of senior care services, catering to the diverse needs of older people seeking quality nursing home and aged care options in Donvale. 

 

Key responsibilities

• Provide clinical leadership and support to nursing and care teams
• Ensure delivery of safe, high-quality, person-centred care
• Oversee care planning, assessments, and clinical documentation
• Monitor clinical indicators, audits, and quality improvement activities
• Support staff development through coaching, mentoring, and education
• Assist with workforce planning, rostering, and staffing capability
• Manage incidents, complaints, and clinical risk
• Ensure compliance with aged care standards, accreditation, and legislation
• Promote a positive and collaborative team culture

About you

To be successful in this role, you will have:

• Current registration as a Registered Nurse with AHPRA
• Demonstrated experience in a clinical leadership role within aged care
• Strong knowledge of aged care standards, AN-ACC, infection control and compliance
• Proven ability to lead, mentor and develop teams
• Excellent communication and stakeholder engagement skills
• Strong organisational, problem-solving and decision-making abilities
• A commitment to delivering high-quality, resident-focused care

Requirements

• AHPRA Registration (Registered Nurse)
• Current NDIS Worker Screening Check
• Evidence of up-to-date mandatory training and vaccinations as required

 

What we offer

• Leadership role with genuine impact on resident care outcomes
• Program of employee and wellbeing initiatives
• $6 employee meals
• Exclusive access to TLC Employee Shopping Portal
• Employee Assistance Program
• Ongoing development and coaching
• Discounted health insurance
• Free gym membership 
• Novated leasing

 

How to apply

If you are a passionate clinical leader looking to take the next step in your aged care career, we encourage you to apply.

 

All applications must be submitted through our website. 

For any questions regarding this role, please feel free to contact Talent Acquisition at [email protected] 

To learn more about the benefits of joining Team TLC, please visit our website tlchealthcare.com.au

 

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.    

Our culture is based on a supportive team environment where people thrive and achieve their best professionally.    

TLC Healthcare encourage all people of different backgrounds to apply.   

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.