ICT Support Specialist

We are seeking an experienced and people-focused ICT Support Specialist to join our growing ICT Team. This is a full-time, office-based role located on St Kilda Road, overlooking Albert Park Lake.

 

TLC Healthcare is proud to be an Employer of Choice for 9 consecutive years and the 2023 Global Healthy Workplaces Award winner (Large Employer). As Australia’s first fully integrated healthcare service, we place aged care at the core of everything we do, supported by innovative healthcare precincts and a strong focus on employee wellbeing.

 

About the Role

As an ICT Support Specialist, you will be the first point of contact for IT support across TLC Healthcare’s diverse business units, providing timely and customer-focused technical assistance in a fast-paced environment.

You will manage support requests via phone, email and the ticketing system, resolving issues including system access, printers and devices, meeting room technology and VR headsets. You will also support new-starter onboarding by provisioning laptops, phones and user access.

Working within a predominantly Microsoft and Citrix environment, this role is ideal for a proactive support professional who enjoys variety and delivering high-quality service to a broad range of stakeholders.

 

Key Responsibilities

• Act as the first point of contact for all IT support requests via phone, email, and ticketing systems
• Deliver Level 1 and Level 2 support, resolving issues efficiently and documenting outcomes accurately
• Troubleshoot and support:
  • Printers, IP telephones, login and access issues
  • Laptops, desktops (Windows OS), thin clients and peripherals
  • Meeting room technology and audio-visual equipment
  • Virtual Reality headsets and specialised devices
• Configure and deploy laptops and telephones for new starters
• Support a wide range of business applications across:
  • Aged care, childcare, medical centres
  • Corporate head office, cafés, gyms, RTOs and warehouse operations
• Participate in a rotating on-call roster for after-hours support
• Liaise confidently with stakeholders at all levels, including C-suite leaders and frontline clinical teams
• Proactively identify and suggest improvements to ICT systems and processes

 

About You

You are a proactive and customer-focused ICT professional who enjoys solving problems and supporting users in a dynamic environment. You communicate clearly, manage your time well, and take pride in delivering a high standard of service.

 

You will bring:

• Tertiary qualifications in ICT or a related discipline
• Strong interpersonal and communication skills
• Solid understanding of ITIL principles and ticket lifecycle management
• Experience supporting a Microsoft-centric environment, including:
  • Microsoft 365, Intune, Active Directory / Azure AD
  • Citrix, Apple Business Manager, MDM solutions
  • Freshservice (or similar service desk tools)
• PABX, VOIP, LAN/WAN and Wi-Fi troubleshooting
• Confidence supporting users in multi-site or healthcare-related environments (highly regarded)

Compliance requirements:

• Up-to-date COVID-19 vaccinations (3 doses)
• National Police Check
• Full working rights in Australia

Why Join TLC Healthcare?

At TLC, we genuinely care about our people and invest in their wellbeing and development. You’ll enjoy:

• Free onsite buffet and chef-cooked breakfast every Monday and Friday
• Free gym membership and discounted private health insurance
• Access to the TLC Employee Shopping Portal with wholesale discounts
• Employee wellbeing initiatives, coaching, and an Employee Assistance Program
• Novated leasing options
• Ongoing career development, technical training and mentoring

 

If you’re looking for a role where you can make a real impact while supporting innovative, integrated healthcare services, we’d love to hear from you.

Apply now and join a team that values care, collaboration, and excellence.

For any questions regarding this role, please feel free to contact Talent Acquisition at [email protected] 

To learn more about the benefits of joining Team TLC, please visit our website tlchealthcare.com.au

 

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.

Our culture is based on a supportive team environment where people thrive and achieve their best professionally

At TLC, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are respected, valued, and empowered. We believe that embracing different perspectives strengthens our organisation and enhances our ability to serve our communities with integrity and compassion.

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.